TERMS OF SALE
ARTICLE 1: SCOPE OF APPLICATION
These general terms and conditions of sale apply to all sales concluded through the website https://templar-cross.com/.
ARTICLE 2: ORDERS
Automatic registration systems shall be regarded as proof of the nature and content of the order. Templar Cross® shall confirm acceptance of the order to the customer at the e-mail address provided by the customer. The sale shall be concluded as of the validation by Templar Cross® of the payment of the order, i.e. the date of validation of the payment for orders paid online by credit card or the date of receipt of payment by cheque. Templar Cross® reserves the right to refuse or cancel any order from a client with whom there is a dispute regarding payment of a previous order.
ARTICLE 3: AVAILABILITY OF ITEMS
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of the consultation of the site by the customer remains dependent on the state of the stock at Templar Cross® and of course at the suppliers.
In order to create our showcase and our sales catalogue, we work with databases, enriched according to the information communicated by our suppliers. As this database contains more than a hundred articles, not all of them are stocked in our reserves and our offer is therefore subject to the availability of the articles at the suppliers.
Only the definitive rupture of an article at our suppliers leads to the deletion of this one from our offer of sale. In the other cases, a new order within a certain time remains possible.
When there is an unavailability on a product ordered, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several articles.
Deadline for delivery of the order: when the order is placed and on the acknowledgement of receipt of the order, a delivery date is communicated to the customer. It is calculated by adding the longest product availability time to the delivery time of the mode of transport selected by the customer.
From the moment the order is placed to the moment it is shipped, the customer has the possibility to cancel the order.
Articles in pre-order: articles to be published are proposed on the site https://templar-cross.com/ in Pre-order. This reservation is made with the indication of a release date announced by the publisher at the opening of the reservation phase. This release date can be changed at any time by the publisher who is solely responsible for the marketing of his product.
In all cases, Templar Cross® shall make every effort, from the date of final sale, to ship the articles to customers who have reserved, up to the amount of the stock provided by the publisher for the release date.
ARTICLE 4: PRICE
The prices indicated in euros are deemed to be net, excluding shipping costs. This price includes the price of the products, handling, packaging and conservation of the products. They can be modified at any time without notice, knowing that the articles will be invoiced on the basis in force at the time the order is recorded. All orders are invoiced in euros and payable in euros. Any customs charges or local taxes remain the responsibility of the recipient.
ARTICLE 5: SHIPPING COSTS
Shipping costs include a contribution to the costs of preparation, packaging and postage. Remember to group all your items in one order. We will not be able to group two separate orders and you will be charged for each of them.
ARTICLE 6: PAYMENT
You have several means of payment at your disposal offering maximum security guarantees. You can pay :
- By credit card or private card (Visa, Eurocard/Mastercard) or directly on the site, in the payment form proposed during the ordering process (secure entry by SSL encryption), by entering the type of card, the number of your card without space between the numbers, the control number (located on the back of your card) and the validity date.
- By Paypal Payment
You have different payment methods at your disposal and you can even benefit from credit card payment facilities.
The payment can be made on the secure bank servers of our partners. This implies that no banking information concerning you transits via the https://templar-cross.com/ website.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the payment is accepted by the bank.
ARTICLE 7: DELIVERY
We deliver to your home or to a relay point. The delivery time includes the time of preparation of the parcel plus the time of delivery. Templar Cross® delivers worldwide. The buyer is informed by email of the different stages of the follow-up of his order: preparation and delivery.
The delivery time includes the preparation time and delivery by our carrier. The announced delivery time of 10 to 20 days is valid from the reception by the buyer of the e-mail of the delivery of the order. The delivery time of (announced by the carrier) does not bind Templar Cross® over a longer period.
ARTICLE 8: GUARANTEE - RETURNS - REFUNDS - RETRACTATION
The items provided by https://templar-cross.com/ are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the referenced publishers and suppliers.
If it happened that an article is defective or not in conformity, the purchaser has 15 working days, as from the reception of the articles, to ask for an exchange or a refunding. If the fifteen (15) day period normally expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.
The customer must return the new or unused items in their entirety and in their original packaging, intact, accompanied by any accessories, instructions and documentation (in its original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to firstname.lastname@example.org (description and photos attached).
If the right of withdrawal is exercised, Templar Cross® is required to reimburse the sums paid by the client, without charge, except for the cost of return. Reimbursement is due within a maximum period of 14 working days from the date of receipt of the returned package(s).
The return shipping costs are then at your expense.
In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No C.O.D. shipment will be accepted, whatever the reason.
ARTICLE 9: TRANSFER OF OWNERSHIP - TRANSFER OF RISKS
The transfer of ownership of the products to the purchaser will only take place after full payment of the price by the latter, regardless of the delivery date of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out only after delivery and reception of the said products by the purchaser.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
Templar Cross® is the producer and owner of all or part of the databases making up this site. By accessing this site, the client acknowledges that the data composing it is legally protected, and in particular refrains from extracting, reusing, storing, reproducing, representing or conserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part, qualitatively or quantitatively substantial, of the content of the databases appearing on the site to which he or she accesses.
ARTICLE 11: LIABILITY
The descriptions of the products in the databases of https://templar-cross.com/ have been entered according to the information provided by the publishers. Templar Cross® is not responsible for the content of the works and cannot be held liable to the purchaser. Templar Cross® cannot be held liable in the event of a case of force majeure (strike, flood, fire...).
The proposed products answer the law of Hong Kong in force. Templar Cross® declines all responsibility if the article delivered does not respect the legislation of the country of delivery (censorship, prohibition of a title or author...). Templar Cross® is not responsible for the content of sites to which hypertext links may be made from its own site.
ARTICLE 12: APPLICABLE LAW
All the clauses in these general terms and conditions of sale, as well as all the purchase and sale operations referred to therein, shall be subject to the law of Hong Kong.
ARTICLE 13: ACCEPTANCE OF THE PURCHASER
The present general conditions of sale as well as the prices are expressly approved and accepted by the purchaser, who declares and acknowledges having perfect knowledge of them, and renounces, therefore, to take advantage of any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of the present general conditions of sale.
These conditions are subject to change at any time without notice by Templar Cross - Update of the general conditions of sale on 1 January 2018.